Refund/Cancellation Policy

Returns:

• Returns are accepted only for damaged products or incorrect items (wrong size or item).

• To qualify for a return, items must be in original packaging with the receipt or proof of purchase.

• Minor defects (e.g., loose threads, slight color differences) are not eligible for returns.

Reporting Issues:

• Complaints must be reported within 24 hours of delivery, supported by a 360° unedited unboxing video showing the parcel and the issue clearly.

Return Process:

• We do not provide a return pickup service; customers must send returns to our address.

• Free replacements for damaged or incorrect items will be provided within 7 days of delivery.

• To initiate a return, contact us at info@marrash.in or via WhatsApp/calls at 9746675265, 90748 52645, or +91 73568 75178. Returns without prior request will not be accepted.

Exchanges:

• For exchanges, return the current item and make a new purchase once the return is accepted.

Refunds:

• Refunds will be processed within 5-7 business days after inspection and approval. Note that bank processing times may vary.

For Sarees

Conditions for Return:

• Defective items will be refunded, including shipping charges.

• Common issues (e.g., small knots, uneven threads) are not considered defects.

Defects Include:

• Tears in the saree, incorrect lengths, or missing blouse pieces.

Return Process:

• Email us at info@marrash.in within 3 days of receiving the product for returns.

• Ship items back within 7 days of receipt.

• International returns are the buyer’s responsibility, including customs fees.